Frequently Asked Questions

WHO PICKS MY PRODUCE?

Your produce is picked by our staff of personal shoppers. They are regularly trained in a hands-on produce course to ensure the highest quality selection.

CAN I MAKE CHANGES TO A SUBMITTED ORDER?

Yes, however, at this time, orders cannot be edited online. You will need to contact our Customer Care team to make changes to your order. Changes must be made no later than two hours prior to the beginning of your scheduled window. Please note that changing your date may affect prices and promotions. Also, promotional codes can not be added to an already submitted order.

IS THERE A MINIMUM ORDER AMOUNT?

No, there is not a minimum order amount. Note that some promotions require minimum purchases.

WHY DOES MY ORDER CONFIRMATION SAY THAT PRICES ARE ESTIMATES ONLY?

The prices quoted at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of the order because of variations in product weights (e.g. variable weight items such as produce), available prices between the date you submit your order and the date/time your order is filled, substitutions, taxes, bottle deposits and item availability.

HOW DO YOU KEEP MY GROCERIES FRESH?

Each one of our personal shoppers uses insulated bags and coolers to ensure your perishable items arrive in the best possible condition.

CAN I FIND ALL THE PRODUCTS ONLINE THAT I BUY IN THE STORE?

At present, we do not have all the items in our store on the site. However, if you do not find something on the site that you know is in store you may add it to special requests and the end of checkout.

HOW DO I PAY FOR MY ORDER?

We accept Visa, MasterCard, American Express, Discover cards. Cash, personal checks, and other charge accounts are currently not accepted.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

Occasionally, we may run out of an item. At checkout we ask you if you would like us to attempt to substitute a similar item. You always have the option of returning a substituted item for a full refund. If you are dissatisfied with an item, notify the employee and he/she will return it and your credit card will receive a refund for the price charged for the item. If an item is missing from your order, you have 48 hours from the time of the order to notify Customer Care for a full refund. Note that certain items, including alcoholic beverages, baby formula and tobacco products cannot be returned or refunded.

IS MY PERSONAL INFORMATION KEPT CONFIDENTIAL?

Yes, your personal information is handled in accordance with our Privacy Policy. All payment cards that remain on file for quick checkout are stored by our financial institution and not stored in any store systems.

CAN I RETURN UNSATISFACTORY OR UNWANTED ITEMS?

If you are dissatisfied with an item notify an employee, and he/she will return it to the store and your credit card will receive a refund. You will be provided with the a receipt. If the employee is no longer present, you can return the items directly to our store using the original receipt. Note that, depending on particular policy regarding the item returned and the date of purchase, we may only issue store credit in refund rather than issue a cash refund to your credit card. Also note that times are not guaranteed and convenience fees are not refundable.

WHAT ITEMS CANNOT BE RETURNED?

Certain items, including, but not limited to alcoholic beverages, baby formula and tobacco products, cannot be returned or refunded once you have accepted the order.

WHAT SHOULD I DO IF I HAVE ANOTHER ISSUE?

We strive to make your shopping experience quick, convenient and simple. If at any time your expectations are not being met, please reach out to our Customer Care team and we'll do our best to make it right.

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